At 311jili, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, resources, and support needed to keep gambling a form of entertainment — never a source of harm. Play smart. Play responsibly. Play with 311jili.
Our Commitment
311jili is one of the Philippines' most trusted online casino and sports betting platforms, and with that trust comes a serious responsibility. We are fully committed to promoting responsible gaming across all our products — from slots and bingo to live casino games and sports betting.
We understand that for the vast majority of our players in Manila, Cebu, Davao, Quezon City, and across the archipelago, gambling is a fun and exciting pastime. But we also know that for some players, gambling can become a problem. That is why 311jili has built a comprehensive responsible gaming framework that puts player wellbeing at the center of everything we do.
Our responsible gaming program is designed around three core principles: prevention, protection, and support. We work to prevent problem gambling before it starts, protect vulnerable players through robust tools and controls, and provide support to those who need help.
All 311jili responsible gaming tools are accessible directly from your account dashboard after completing your 311jili Login. No need to contact support — you are always in control.
Proactive tools that help you stay in control before problems arise.
Robust limits and self-exclusion options to protect vulnerable players.
Access to professional help and resources whenever you need them.
Strict age verification ensures only adults access the 311jili Platform.
311jili gives every player direct access to these tools from their account dashboard
Set a daily, weekly, or monthly deposit limit on your 311jili account. Once your limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered immediately but increases take 24 hours to take effect — giving you time to reconsider.
Define the maximum amount you are comfortable losing over a set period. 311jili will automatically stop your gaming session once your loss limit is reached, helping you avoid chasing losses — one of the most common signs of problem gambling.
Set a maximum session duration for your gaming activity. When your time is up, 311jili will display a reminder and, if you choose, automatically log you out. It is easy to lose track of time when you are having fun — this tool keeps you grounded.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your 311jili account will be temporarily suspended and you will not be able to log in or place bets. This is ideal when you feel your gaming is getting out of hand.
For players who need a longer break, 311jili offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully deactivated and you will be removed from all marketing communications. This is a serious tool — use it if you need it.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. These reality checks are a gentle nudge to pause, reflect, and decide whether to continue playing or take a break.
Step-by-Step
Activating self-exclusion on 311jili is straightforward. Here is how to do it in four simple steps:
Visit the 311jili Platform and complete your 311jili Login using your registered email and password. Make sure you are on a secure, private connection.
Navigate to your Account Dashboard and select the "Responsible Gaming" section. All available tools — including deposit limits, loss limits, and self-exclusion — are listed here.
Click on "Self-Exclusion" and choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Read the terms carefully before confirming.
Confirm your selection. Your account will be immediately deactivated and you will receive a confirmation email. If you need further assistance, contact our support team at [email protected].
Self-exclusion on 311jili is immediate and cannot be reversed during the chosen period. If you have selected permanent exclusion, your account will be closed and your data handled in accordance with our Privacy Policy. Any remaining balance will be returned to you after the mandatory verification period.
Know the Signs
Problem gambling can affect anyone, regardless of age, income, or background. Knowing the warning signs is the first step toward getting help.
If you recognize two or more of these signs in yourself or someone you care about, it may be time to take a step back. 311jili's responsible gaming tools are available 24/7, and our support team is always ready to help. Remember: asking for help is a sign of strength, not weakness.
If you answered "yes" to any of these questions, consider using 311jili's responsible gaming tools or reaching out to a professional support service.
Minimum Age Requirement
In the Philippines, the minimum legal age for casino-style gambling is 21 years old. 311jili strictly enforces this requirement.
Age Verification
311jili enforces a strict minimum age requirement of 21 years old for all players, in line with Philippine gaming regulations. No person under the age of 21 is permitted to register, deposit, or play on the 311jili Platform.
During the registration process, all new players are required to confirm that they are at least 21 years of age. Before any withdrawal can be processed, players must complete our Know Your Customer (KYC) identity verification process, which includes submission of a valid government-issued ID such as a PhilSys National ID, passport, or driver's license.
If 311jili has reason to believe that a player is under the age of 21, we will immediately suspend the account pending age verification. Any winnings accumulated during the period of suspected underage play will be withheld pending investigation.
We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed the 311jili Platform, please contact us immediately at [email protected].
If you share a device with minors, we strongly recommend enabling parental control software and keeping your 311jili Login credentials private. Never share your account details with anyone under 21.
You are never alone. These resources are available to help you or someone you care about
Our 24/7 customer support team is trained to assist players who may be experiencing gambling-related difficulties. Contact us via live chat or email at [email protected].
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards in the Philippines and provides resources for players seeking help with gambling-related concerns.
The National Center for Mental Health (NCMH) in Mandaluyong City offers mental health support services, including counseling for behavioral addictions such as problem gambling.
Gamblers Anonymous Philippines offers peer support meetings and a 12-step recovery program for individuals struggling with compulsive gambling. Meetings are held in Manila, Cebu, and other major cities.
If you or someone you know is in crisis due to gambling-related stress, please reach out to the NCMH Crisis Hotline: 1553 (available 24/7 nationwide). You can also visit the nearest DOH-accredited mental health facility in your area.
For any responsible gaming concerns, account restrictions, or self-exclusion requests, email our dedicated team at [email protected]. We respond to all responsible gaming inquiries within 24 hours, seven days a week.
Responsible gaming is not just a policy at 311jili — it is a promise. Set your limits, know your boundaries, and enjoy the thrill of gaming the right way. Your wellbeing always comes first.
Access My Account21+ Must be 21 or older · Play within your means · Help is always available