311jili Privacy Policy

1. Introduction

1.1 This Privacy Policy applies to all personal data collected, processed, and stored by 311jili ("311jili," "we," "us," "our") in connection with your use of the 311jili website, mobile platform, and all associated services (collectively, the "Platform").

1.2 311jili is committed to protecting the privacy and security of all users of the Platform. We process personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

1.3 By registering for an account, accessing, or using the 311jili Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the Platform.

1.4 This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the 311jili Platform and are incorporated herein by reference.

2. Data We Collect

311jili collects the following categories of personal data from users of the Platform:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification purposes — players must be 21 or older);
• Gender;
• Nationality and country of residence;
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license).

2.2 Contact Data

• Email address;
• Mobile phone number;
• Residential address (city, province, postal code).

2.3 Financial Data

• GCash account number or PayMaya account details;
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks);
• Credit or debit card information (card number, expiry, CVV — processed via secure payment gateways only);
• Cryptocurrency wallet addresses;
• Transaction history, including deposits, withdrawals, and wagers.

2.4 Technical Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Login timestamps and session duration;
• Cookies and similar tracking technologies (see Section 7).

2.5 Gaming Data

• Game history, including games played, bets placed, and outcomes;
• Bonus and promotion usage history;
• Responsible gaming settings and self-exclusion records;
• Customer support interaction records.

2.6 Communications Data

• Records of communications between you and 311jili's customer support team;
• Feedback, survey responses, and promotional opt-in preferences.

3. How We Collect Your Data

3.1 Directly from you. We collect most personal data directly from you when you register for a 311jili account, complete identity verification (KYC), make deposits or withdrawals, contact our support team, or participate in promotions.

3.2 Automatically. When you access the 311jili Platform, we automatically collect certain technical data through cookies, web beacons, log files, and similar technologies. This data helps us maintain platform security, analyze usage patterns, and improve the user experience.

3.3 From third parties. We may receive personal data about you from third-party identity verification providers, payment processors, fraud prevention services, and regulatory authorities where required by law.

3.4 From public sources. In connection with our anti-money laundering and fraud prevention obligations, we may collect data from publicly available sources, including government databases and sanctions lists.

4. How We Use Your Data

311jili uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your 311jili account, including processing your 311jili Login credentials and account settings;
• Identity verification: To verify your identity and age (21+) in compliance with applicable gaming regulations and anti-money laundering requirements;
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, bank transfer, card, and cryptocurrency;
• Gaming services: To provide access to casino games, sports betting, bingo, slots, and other gaming products on the 311jili Platform;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Regulatory compliance: To comply with applicable Philippine laws, gaming regulations, and reporting obligations;
• Responsible gaming: To monitor gaming activity and enforce responsible gaming tools, including deposit limits, self-exclusion, and cooling-off periods;
• Marketing: To send you promotional offers, bonuses, and platform updates, subject to your marketing preferences and applicable law;
• Platform improvement: To analyze usage data and improve the functionality, security, and user experience of the 311jili Platform.

5. Legal Basis for Processing

5.1 311jili processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and provision of gaming services;
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, gaming licensing requirements, and tax reporting obligations;
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, including marketing communications and the use of non-essential cookies. You may withdraw your consent at any time.

6. Data Sharing & Disclosure

6.1 311jili does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

6.2 We may share your personal data with the following categories of recipients:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, card payment gateways, and cryptocurrency processors, for the purpose of processing your transactions;
• Identity verification providers: Third-party KYC and age verification service providers;
• Fraud prevention services: Third-party fraud detection and anti-money laundering screening providers;
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on our behalf under strict data processing agreements;
• Regulatory authorities: Philippine gaming regulators, the National Privacy Commission, law enforcement agencies, and other government bodies where required by law;
• Professional advisors: Legal counsel, auditors, and other professional advisors where necessary for the conduct of our business.

6.3 All third-party service providers who process personal data on behalf of 311jili are required to implement appropriate technical and organizational security measures and to process data only in accordance with our instructions.

7. Cookies & Tracking Technologies

7.1 311jili uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and analyze how you use the Platform.

7.2 We use the following types of cookies:

• Essential cookies: Required for the Platform to function, including session management and security features. These cannot be disabled;
• Analytics cookies: Used to collect anonymized data about how users interact with the Platform, helping us improve performance and user experience;
• Preference cookies: Used to remember your settings and preferences, such as language and display options;
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns, subject to your consent.

7.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 311jili Platform.

8. Data Retention

8.1 311jili retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and reporting obligations.

8.2 In general, we retain account data for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering regulations and gaming licensing requirements.

8.3 Transaction records are retained for a minimum of five (5) years from the date of the transaction. Gaming history records are retained for a minimum of three (3) years.

8.4 Where personal data is no longer required for any lawful purpose, 311jili will securely delete or anonymize such data in accordance with our data retention schedule.

9. Data Security

9.1 311jili implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 311jili Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Multi-factor authentication options for account access;
• Regular security audits and penetration testing;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Comprehensive staff training on data protection and information security.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 311jili will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 311jili:

• Right to be informed: The right to be informed about how your personal data is collected and processed;
• Right of access: The right to request a copy of the personal data we hold about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

11. Children's Privacy

11.1 The 311jili Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from persons under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete such data and close the associated account.

11.2 If you are a parent or guardian and believe that your child has registered on the 311jili Platform, please contact us immediately at [email protected].

12. International Data Transfers

12.1 311jili primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, we ensure that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012.

12.2 By using the 311jili Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described in this section.

13. Third-Party Links

13.1 The 311jili Platform may contain links to third-party websites or services. This Privacy Policy applies only to the 311jili Platform and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

13.2 311jili is not responsible for the privacy practices or content of any third-party websites linked from the Platform.

14. Updates to This Policy

14.1 311jili reserves the right to update or modify this Privacy Policy at any time. The most current version will always be available on the Platform, with the "Last Updated" date revised accordingly.

14.2 Where changes are material, we will endeavor to notify registered users via email or an in-platform notification. Your continued use of the Platform following any update constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

Email: [email protected]

Platform: Live chat available 24/7 via the 311jili Platform

15.2 We aim to acknowledge all data protection inquiries within twenty-four (24) hours and to resolve requests within thirty (30) days, or such shorter period as may be required by applicable law.

15.3 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.