Frequently Asked Questions

The minimum age to register and play on 311jili is 21 years old, in line with Philippine gaming regulations. This applies to all games on the platform — slots, bingo, live casino, sports betting, and everything else. We conduct identity verification (KYC) on all accounts before processing withdrawals, and any account found to belong to a player under 21 will be immediately suspended and any winnings forfeited.

KYC (Know Your Customer) verification is required before your first withdrawal. To complete verification, log in to your 311jili account and navigate to the "Verify Account" section in your dashboard. You will need to upload:

• A valid government-issued photo ID (PhilSys National ID, passport, or driver's license)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Our team reviews submissions within 24–48 hours. You will receive an email notification once your account is verified.

No worries — it happens to everyone. On the 311jili Login page, click the "Forgot Password?" link below the login form. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected].

No. Each player is permitted to hold only one active account on the 311jili Platform. Creating multiple accounts (also known as multi-accounting) is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately.

311jili accepts a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Bank transfers: BPI, BDO, Metrobank
• Cards: Visa and Mastercard credit/debit cards
• Cryptocurrency: Bitcoin, USDT, and other major cryptocurrencies

All transactions are processed in Philippine Peso (PHP / ₱) unless you are depositing via cryptocurrency, in which case the equivalent PHP value is applied at the current exchange rate.

Most deposits on 311jili are processed instantly. GCash and PayMaya deposits typically reflect in your account within seconds. Bank transfers may take up to 30 minutes during business hours. Cryptocurrency deposits require network confirmations, which usually take 10–30 minutes depending on network congestion. If your deposit has not reflected after 60 minutes, please contact our support team with your transaction reference number.

The minimum deposit on 311jili is ₱100 for most payment methods, making it accessible for players across all budget levels. Some payment methods may have slightly higher minimums due to gateway requirements — these are clearly displayed during the deposit process. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

311jili does not charge any fees on deposits. However, your bank, e-wallet provider, or payment gateway may apply their own transaction fees. For example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside 311jili's control.

To withdraw your winnings, log in to your 311jili account and go to the "Withdraw" section in your dashboard. Select your preferred withdrawal method (GCash, PayMaya, bank transfer, or crypto), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully KYC-verified before submitting a withdrawal — unverified accounts cannot process withdrawals. You will receive a confirmation notification once your request is approved.

311jili processes withdrawal requests within 1–3 business days for standard withdrawals. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours of approval. Bank transfers may take 1–2 business days depending on your bank. Cryptocurrency withdrawals are processed within 24 hours and then subject to network confirmation times. VIP players enjoy priority processing with same-day withdrawals available.

The minimum withdrawal amount on 311jili is ₱500. This applies to all payment methods. There is no maximum withdrawal limit for fully verified accounts, though large withdrawals may be processed in batches for security purposes. If you need to withdraw a very large amount, we recommend contacting our support team in advance so we can facilitate the process smoothly.

Withdrawals may be rejected for several reasons:

• Your account is not fully KYC-verified
• You have an active bonus with unmet wagering requirements
• The withdrawal amount is below the minimum threshold
• Your account details do not match your payment method details
• Suspicious activity has been flagged on your account

If your withdrawal was rejected, you will receive an email explaining the reason. Contact our support team at [email protected] if you need further clarification.

311jili offers a generous welcome bonus package for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page and may vary from time to time. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn. Make sure to read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you must place a total of ₱20,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

Yes. If you prefer to play without bonus restrictions, you can opt out of bonuses in your account settings. Simply go to your 311jili account dashboard, navigate to "Bonus Preferences," and toggle off automatic bonus enrollment. This means your deposits will not be matched with bonus funds, and you will be free to withdraw your winnings at any time without wagering requirements. This is also a useful responsible gaming tool for players who want to keep their gambling straightforward.

311jili offers a comprehensive library of games for every type of player, including:

• Slots: Hundreds of video slots from top providers
• Bingo: Classic and themed bingo rooms with real-time play
• Live Casino: Live dealer baccarat, roulette, blackjack, and more
• Sports Betting: PBA, NBA, UFC, boxing, football, and sabong
• Specialty Games: Plinko, Go Goal Bingo, crash games, and more

New games are added regularly, so there is always something fresh to try on the 311jili Platform.

Yes. All games on the 311jili Platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table games are sourced from reputable, internationally certified game providers. Live casino games are streamed in real time from professional studios with trained dealers, providing a transparent and authentic gaming experience. 311jili is committed to fair play for all Filipino players.

Absolutely. The 311jili Platform is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. Simply visit the 311jili website on your phone, log in, and start playing. The mobile experience is smooth, fast, and supports all the same features as the desktop version, including deposits, withdrawals, and live casino games.

After completing your 311jili Login, go to your Account Dashboard and select "Responsible Gaming." From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when lowered. Increases require a 24-hour cooling period to give you time to reconsider. These tools are available to all players at no cost and with no restrictions.

Self-exclusion is available directly from your account dashboard under "Responsible Gaming." You can choose exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is immediately deactivated and you will be removed from all marketing communications. Self-exclusion cannot be reversed during the chosen period. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available:

• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation provides responsible gaming resources and support for Filipino players.
• NCMH Crisis Hotline: Call 1553 (available 24/7 nationwide) for mental health support including gambling-related concerns.
• Gamblers Anonymous Philippines: Peer support meetings held in Manila, Cebu, Davao, and other cities.
• 311jili Support: Email us at [email protected] — our responsible gaming team responds within 24 hours.

311jili offers 24/7 customer support through multiple channels:

• Live Chat: Available directly on the 311jili Platform — the fastest way to get help
• Email: [email protected] — we respond within 1 hour on average

Our support team is fluent in English and Filipino, so feel free to reach out in whichever language you are most comfortable with.

If you suspect unauthorized access to your 311jili account, act immediately:

• Change your password right away via the 311jili Login page
• Enable two-factor authentication (2FA) in your security settings
• Contact our support team at [email protected] to report the incident
• Review your recent transaction history for any unauthorized activity

Our security team will investigate and take appropriate action, including temporarily freezing your account if necessary to protect your funds.